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Returns & Refunds Policy

At BuildVolume 3D Printer Store LLC, we are committed to delivering high-quality products and services to our customers. Please carefully read our return and refund policy, which outlines important information regarding your purchase.

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1. No Returns Policy

• Final Sale: All sales are final. We do not accept returns or exchanges on any products after the purchase is completed. Customers are responsible for selecting the correct product at the time of purchase.

• Product Selection: We strongly encourage customers to thoroughly review product specifications and consult with our team if you have any questions or need assistance in making the right choice before purchasing.

2. Manufacturer’s Warranty

• Defective Products: If your product is defective or experiences an issue covered under the manufacturer’s warranty, you may be eligible for repair or replacement under the terms of the warranty.

• Carry-In Warranty: All warranty claims are handled on a carry-in basis. This means that customers are responsible for bringing the product to our store or shipping it to us at their own expense.

• Warranty Claims Process:

  • To initiate a warranty claim, please contact our customer service team at +1 737 309 3377 or via email at info@buildvolume3d.com within the warranty period specified by the manufacturer.

  • You must provide proof of purchase, a detailed description of the issue, and any relevant documentation related to the warranty.

  • Customers are responsible for all shipping costs to bring the product to our location for warranty service. If the warranty claim is approved, BuildVolume 3D Printer Store LLC will coordinate the repair or replacement with the manufacturer.

3. Online Purchases

• Order Cancellations: If your order was placed online and has not yet been shipped, you may request a cancellation by contacting our customer service team at +1 737 309 3377 or via email at info@buildvolume3d.com. Once an order has been shipped, it cannot be canceled.

• Delivery Issues: If an item purchased online is not delivered within the promised time frame, you may have the right to cancel the order and request a refund, in accordance with the Federal Trade Commission’s Mail, Internet, or Telephone Order Merchandise Rule.

4. Defective or Misrepresented Products

• Texas Deceptive Trade Practices-Consumer Protection Act (DTPA): Under Texas law, you are entitled to seek a remedy if the product is defective or does not match the description provided at the time of sale. Remedies may include repair, replacement, or refund.

• Claim Process: If you believe a product has been misrepresented or is defective, please contact our customer service team at +1 737 309 3377 or via email at info@buildvolume3d.com within 30 days of purchase to discuss the issue and possible remedies.

5. Shipping Costs

• Warranty-Related Returns: Customers are responsible for all costs associated with shipping products to our location for warranty service. BuildVolume 3D Printer Store LLC will not cover shipping costs unless otherwise specified in the manufacturer’s warranty.

6. Contact Information

For any questions or concerns regarding our returns and refunds policy, please contact us at:

• Email: info@buildvolume3d.com

• Phone: +1 737 309 3377

• Mailing Address: BuildVolume 3D Printer Store LLC, 12918 Shops Parkway, Suite 100, Bee Cave, Austin, Texas, USA, 78738

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